FAQ’s

Delivery is free for every customer. There is no minimum spend. Delivery takes between 3-5 working days. If an order is urgent, please contact us via our online contact form and we will do our very best to get your order to you quicker. This cannot be guaranteed however.

Quick overview:

Yes, you can return items free of charge if you are unhappy or have changed your mind regarding your order within 30 days of receiving your order. All you need to do is contact us via our online contact form with your order number and we will arrange a free returns label for you.

If you have used the product, the item cannot be returned for a full refund. Please view our full returns policy link at the bottom of the page for further information.

If you have placed an order and the order has not been sent and you wish to purchase another item(s), all you need to do is place another order. We will send the items together to the address you provide. So you do not need to cancel or try to change your existing order.

Firstly, don't panic. If you are not at the place of delivery when the delivery driver delivers your product(s), you will receive a card from the carrier. The card will provide you with information as to when they will try to re-deliver your item(s). If this is inconvenient for you, there is an option on the delivery couriers website for you to rearrange delivery or for you to collect the item(s) from the local depot.

If you have any issues or questions regarding delivery, please contact us.

If you receive an item(s) ordered from our website are damaged/faulty, please get in touch with us to let us know via our online contact form. We will provide you with a replacement product(s) ASAP. Please do not just return the item without letting us know first as we will provide a free returns label for you to return the item(s).