Delivery and Shipping
We will send you an email with a link to track your parcel when it is dispatched. On the day of your delivery you will receive a further email with the expected delivery day/time.
We will deliver the Products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order (unless otherwise agreed with you). If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.
Undelivered, Lost or Damaged Parcels
Should you have been unable to take delivery of, or have refused your parcel, a refund will be authorised upon receipt of the goods at our warehouse. You will need to place the order again. We are not obliged to honour any promotional discount that was claimed on your original order if it has since expired.
If your parcel is lost or damaged whilst in transit with our courier, we will replace the item free of charge. Where relevant, we will require proof of the damage and a written statement so that we can proceed with a compensation claim.
Promotional Discounts
From time to time we may advertise promotional offers including, but not limited to, discounts and free gifts. The conditions of use for any promotion will be specific to each offer. Promotional discounts only available while stocks last and may not be used in conjunction with any other code, offer, offers of the week or clearance items. We reserve the right to withdraw any promotion without notice, prior to the advertised expiry date.
Complaints
Should you wish to lodge a complaint about any of the products and services provided by White Bedding Company Ltd, you can do so via telephone, or in writing, to info@white-bedding-company.co.uk
Description of products
Each Product purchased is sold subject to its Product Description which sets out additional information relating to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, after-sales service and guarantees. We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. In some limited circumstances, after you have placed an order, we may identify an error in the price and/or Product Description. In these circumstances, we would not be able to accept your order.
If we accept and process your order where a pricing error is obvious and un-mistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any Products provided to you.
Payment
All prices are inclusive of UK delivery. The total cost of your order is the price of the Products ordered. Payment can be made by any of the methods specified in the Checkout Section of this Website and payment will be debited and cleared from your account as set out in the Payment section of this Website. You confirm that the credit, debit or store card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
